Refund Policy

1. Scope

This Refund Policy applies to purchases made directly from Visual Maker AI at visualmakerai.com. It forms part of our Terms of Service.

This Policy distinguishes between:

• a credit restoration, which returns Visual Maker AI credits after an eligible generation failure; and
• a monetary refund, which returns an approved payment to the original payment method.

A credit restoration is not a monetary refund.

2. Generation Failures

When a generation is recorded as failed before a usable result is delivered, our system is designed to return the credits charged for that request automatically. The restored credits appear in your credit history.

Credits are generally not restored when:

• the generation completed and delivered an Output, but you dislike the style, composition, prompt interpretation, or other subjective quality;
• your prompt, reference file, or requested use violates our AI Content Use Policy;
• you close the page, lose connectivity, or stop waiting while the generation continues successfully; or
• you delete a completed Output or submit the same request more than once.

If a task is stuck, marked completed without a usable file, charged twice for one request, or failed without an automatic credit restoration, contact us within 14 days of the request. Include the account email and generation or history ID. We will review system records and restore credits when the records show an eligible failure.

3. One-Time Credit Purchases

You may request a monetary refund for a one-time credit package within 14 calendar days after purchase if none of the credits from that purchase have been used. Once any purchased credits have been consumed, the purchase is normally final and non-refundable, except where required by law or where we confirm a duplicate charge, unauthorized charge, failure to deliver the credits, or other material billing error.

Free, promotional, referral, featured-content, reward, restored, or other non-purchased credits have no cash value and are not refundable.

4. Subscriptions

If subscriptions are offered, you may cancel at any time to stop future renewals. Unless applicable law or the checkout terms require otherwise, cancellation takes effect at the end of the current paid billing period and does not produce a prorated refund for time remaining.

You may request a refund of a new subscription charge or renewal within 14 calendar days if no credits or material subscription benefits from that billing period have been used. A free-trial conversion or renewal reminder does not extend this period unless required by law.

Canceling a subscription and requesting a refund are separate actions. Cancel the subscription through the available billing control or contact support if no self-service control is available.

5. Duplicate, Unauthorized, or Incorrect Charges

Contact us promptly if you believe a charge is duplicated, unauthorized, or incorrect. We may ask you to verify account ownership and provide an order, invoice, or payment reference. Do not send full card numbers, passwords, or other sensitive payment credentials by email.

Please give us a reasonable opportunity to investigate before initiating a chargeback. This does not limit any right you have to dispute a payment with your bank or payment provider. Fraudulent refund or chargeback activity may result in account restriction.

6. How to Request a Refund

Send a request through our contact page or email support@visualmakerai.com from the address associated with your account. Include:

• your account email;
• the order, invoice, payment, or generation ID;
• purchase date and amount; and
• a concise explanation of the issue and requested resolution.

We may request additional information reasonably necessary to verify and investigate the request. Submitting a request does not guarantee approval.

7. Approved Refunds

Approved monetary refunds are sent to the original payment method. We do not refund to a different person, account, or payment method. We will initiate the refund promptly, but the payment provider or bank may take up to 14 business days, or longer where permitted, to post it.

When a purchase is refunded, credits and benefits associated with it will be removed. If those credits have already been used after the refund request, we may deny the request, deduct the corresponding balance, or restrict further use, subject to applicable law.

Currency-conversion differences, bank fees, network fees, and taxes not returned to us may be outside our control. We will refund taxes when legally required and technically supported by the payment provider.

8. Service Suspension or Account Termination

If we discontinue a paid Service and do not provide a substantially equivalent replacement, we will provide any credit, prorated refund, or other remedy required by applicable law. Accounts terminated for fraud, chargeback abuse, or material violation of our policies are not eligible for refunds except to the extent required by law.

Deleting your account does not automatically request a refund and may make unused credits inaccessible. Submit any eligible refund request before deleting the account.

9. Mandatory Consumer Rights

Nothing in this Policy limits rights that cannot be waived under applicable consumer law. Some jurisdictions provide cancellation, withdrawal, refund, or conformity rights for digital services. Those rights apply even if this Policy states a narrower rule. Where law permits a withdrawal right to end after digital performance begins with your express consent and acknowledgement, the checkout disclosure and your use of credits may affect that right.

10. Policy Changes and Contact

We may update this Policy prospectively. The date above shows the latest revision; the version in effect when you purchased will govern that purchase unless law requires otherwise.

Questions and requests may be sent through our contact page or to support@visualmakerai.com.